September 2012

Guidance on which patients to send to which queue

Karen Sheard has published a quick guide to help triaging doctors decide which patients to send to which queue.
It can be found in the guidelines section of the website

Integration with Walk-in Centre

Today integration with the Walk-in Centre finally went live.

This will require some small modifications to the way we work & the board is grateful for your patience during this time of transition. The changes apply primarily to dealing with patients who are asked to come to the PCC.

Be sure to check when logging into Adastra that you are logging into Gateshead PCC, if you log into the Walk-in Centre, you will not be able to deal with patients.

You will notice some new colour coding, these represent the new queues. Blue is the doctor queue, pink the nurse queue (no stereotyping here!!) and turquoise the shared queue. Calls for triaging will be placed in the doctor queue, these calls can be opened in the normal way. At the end of triage you have some new options if asking the patient to come down to the PCC. It is envisioned that most calls will be placed in the common queue; those patients could be seen either by the GatDoc doctors or the Walk-in Centre nurses. If the triaging doctor feels the patient needs to be seen specifically by a doctor then the patent should be placed in the doctor queue. It will be unusual that GatDoc would place any patients in the nurse-specific queue.

GatDoc doctors will be expected to take patients from both the doctor and common queues as they attend the PCC. The Walk-in Centre nurses will be expected to take patients from the nurse and common queues. We will be monitoring the relative workloads. The Walk-in Centre works to different quality standards to GatDoc and their routine cases have to be completed within 4 hours rather than the 6 hours we are used to. We would ask doctors to try to complete cases who attend the PCC within the 4 hour timeframe.

We would be grateful for any feedback on the changes.